My day shift starts at 5:00am. I login to my computer
and I log in to the ATS ticket software and email. I look for any high priority
tickets and emails. If I don’t find any I start processing tickets by our
standard, which 10/30. This method has us answering a ticket or email in 10
minutes and has it assigned in 30 minutes. We also do “FIFO” which is first in
first out. At my job we also answer the phones. When someone calls in we get
their first and last name or username to assess if they are a client or user. We
trouble shoot their issue and keep track of all we are doing in our ticketing
system. Our troubleshooting is based on contract we have with the client. Some
clients have contracts that we can install and make changes to the computer.
We also have a departmental task that we have to work on.
These entire tasks are to make our department more efficient. 4DX (4
Disciplines of Execution) this is how we keep track of our task and we have a
meeting every week about them. When we have spare time this is what we work on.
This is a regular day at the office for me at American Traffic Solutions.
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